Baltic Technology Solutions Loyalty Program Terms of Use

1. DEFINITIONS
“Account” – technical account of the Client in the Operator’s records where the Operator accounts Client’s Points and that serves for Accrual, Disposal and Cancellation of Points. The Account is not an account with the financial service provider and is not attached to the Client’s Card.

‍“Accrual” means a procedure of increase of amount of Client’s Points in accordance with the Contract.

‍“Bonus Points” means additional Points that the Client receives under certain conditions of the Program.

‍“Card Account” means the account of the Client with the Issuer opened in accordance with the General Terms and Conditions of Business and to which the Card is attached.

‍“Card” or “Blackcatcard” means plastic card (i.e. physical (plastic) card which is the copy of virtual card; “Plastic Card”) or virtual card (non-physical card linked to the Card Account the use of which is limited to online purchases; “Virtual Card”) the holder of which is the Client.

‍“Client” means a private individual meeting the following provisions:
- who is at least 16 years old;
- who has applied to Issuer for Services;
- who accepted these Terms of Use;
- who is the holder of Blackcatcard.

‍“Contract” means three-party agreement between Client, Issuer and Operator and that consists of:
- General Terms and Conditions of Business of the Issuer (that are available in the Mobile App or at: https://www.papaya.eu/);
- These Terms of Use (“Terms”) (available in the Mobile App or at: https://blackcat.app/);
- any amendments, annexes and supplements to the above stated documents and that can be from time to time adopted by the Issuer and/or the Operator as provided herein.

The Contract shall be applicable to the provisions of the Program only. Any relations between the Issuer and the Client beyond the Program shall be governed by the General Terms and Conditions of Business of the Issuer and other related documents. In the event of discrepancies between the provisions of the General Terms and Conditions of Business and these Terms, the provisions of Terms shall prevail.

‍“Issuer” means Papaya Ltd., an Electronic Money Institution, incorporated under the laws of Malta with registered office at: 31 Sliema Road, Gzira, GZR 1637, and that is technical partner of the Operator in the Program.

“Loyalty Program” means this Operator’s Loyalty program, implemented by the Operator with the technical support of the Issuer. The Program is intended for promotion and strengthening of loyalty to the Operator and is implemented as system of accrual and disposal of Points.
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‍“Mobile App” means mobile application “Blackcatcard” available for downloading from Apple App Store and Android Play Market.

‍“Operator” means a company Baltic Technology Solutions OÜ, registration No. 14283786, registered office: Narva mnt 13-233, Tallinn 10151, Estonia, that provides Clients services in line with its business activity and that is the intermediary in relations with the Service Providers. Operator with the technical assistance of the Issuer shall implement and administer the Program, including accounting, Accrual and/or Cancellation of Points within the scope of the Program.

‍“Point” means a conditional unit that is accrued and disposed by the Operator in accordance with these Terms. The Points shall be used solely for accounting reasons and shall not be used as a payment instrument or any type of money (including electronic money). The Points cannot be converted into cash, donated to the third parties or inherited. These Terms allow the following operations with the Points:
- Accrual – procedure that results in increase of amount of Points at the Account pursuant to the Contract;
- Cancellation – procedure of cancellation of the Client’s rights to dispose the Points (as provided below) that were previously accrued at the Account by disposing the Points as provided in the Contract;
- Disposal – procedure that results in decrease of amount of Points at the Account pursuant to the Contract.

‍“Program” means any of the programs described in the Section 5 of these Terms.

‍“Services” means services provided by Issuer to the Client, including, but not limited to, issuing of the Blackcatcard, Card Account management, execution of payment transactions (incl. payment transactions through a Card), cash withdrawals from the Card Account and the participation in the Program.

‍“Service Provider” means any entity or private entrepreneur whose goods and services can be paid by the Client’s Card and transactions with whom, in accordance with the provisions of the Program, shall be deemed as Transaction.

‍“Transaction” means the payment operation of the Client with the Card that is, in accordance with the provisions of the Program, eligible for the changes in the number of Client’s Points.


‍2. GENERAL
2.1 These Terms define the provisions of implementation of the Program by the Operator and participation of the Client in the Program. These Terms shall be treated as the public offer.

2.2 The Client shall be entitled to join the Program after receiving a Card pursuant to the provisions of the General Terms and Conditions of Business of the Issuer.

2.3 The Program allows Clients to use Points while purchasing goods and services with the Card.

2.4 The Program is not a lottery.

2.5 The Program shall be effective for the indefinite period. The Issuer and/or the Operator shall be entitled to unilaterally terminate the Program in accordance with the provisions of the Section 4 of these Terms.

2.6 The Client can stop participating in the Program in accordance with these Terms by sending a confirmation via Mobile App. The Client can renew participation in one of the Programs by sending a confirmation via Mobile App. The Client can seamlessly switch between the Programs.

2.7 Prior to joining the Program, the Client shall confirm and agree to the provisions of the Contract, these Terms, and the Program.

2.8 By joining the Program, the Client agrees to grant the Issuer the unlimited order for recurring automatic payment under the following conditions:
i) the receiver of such automatic payment – the Operator;
ii) type of transfer – regular, in the amount of all available funds on the Client’s Card Account deducted for the amount of Client’s liabilities to the Issuer that are due in accordance with the provisions of the agreement between the Client and the Issuer;
iii) the order is not limited in time.

2.9 The purpose of the Client’s funds transfer to the Operator is to enable the Client to utilize the loyalty benefits earned through their participation in the Program. By transferring funds to the Operator, the Client acknowledges and agrees that these funds will be utilized for the management, administration, and enhancement of the Loyalty Program, including but not limited to Program development, maintenance, and customer support.

2.10 The Operator hereby reserves the right to utilize the funds received from the Client for various purposes related to the management and operation of the Loyalty Program. This includes, but is not limited to, the following:

2.10.1 Loyalty program management software order and development. The funds may be used for the procurement, customization, and development of software systems or platforms that facilitate the management, tracking, and administration of the Loyalty Program. This ensures efficient Program operation and enhances the Client’s experience.

2.10.2 Payments related to program suppliers. The funds may also be allocated to make payments to suppliers, vendors, or service providers engaged in supporting the Loyalty Program. This includes activities such as rewards fulfillment, customer service, marketing campaigns, data analytics, and other services required for the successful operation of the program.

2.11 The Operator exercises reasonable judgment and care in utilizing the funds received from Clients for the purposes outlined above. The Client understands that these funds are intended to support and enhance the Programs, and any surplus funds may be used at the discretion of the Operator for future Program improvements or Client benefits.


‍3. POINTS
Accrual of Points
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3.1 Accrual of Points is performed by the Operator when the Issuer credits the Card with funds and when a Client executes Transaction using the Card.

3.2 Accrual of Points is made with ratio 1 euro = 1 Point, unless otherwise is provided by the Operator in accordance with the Program provisions when a Client is granted bonus Points for certain Transactions.

3.3 Accounting of Points is performed by the Operator in its accounting system.

3.4 The number of Points is calculated and accrued after the Issuer processes transaction documents of the Transactions with the Card.

3.5 The Points shall not be accrued:
- for cash withdrawal transactions (in ATMs, banks cash desks etc.);
- for transactions related to transfers to the accounts with Issuer or other banks;
- for transactions with financial institutions (e.g. in favour of insurance companies and investment funds);
- for payments related to bets and lotteries;
- for e-wallet top-up transactions;
- for donation payments in favour of charity, political organisations etc.;
- for acquisition of travel cheques, financial instruments, precious metals etc.;
- for foreign currency buy and sell transactions;
- for transactions in favour of pawn offices;
- for transactions that later result in repayment of funds.

3.6 The Points for the accounting period (calendar month) shall be accrued in accordance with the clauses 2.8 and 3.2 provided that at the date of accrual the Client has no outstanding liabilities to the Issuer under the General Terms and Conditions of Business of the Issuer. If there are any outstanding liabilities, the Issuer shall be entitled at any time and without prior notification to the Client to debit the Client’s funds in the amount of such liabilities.

3.7 Accrual of Points for the Transactions in accordance with the Contract shall be performed by the Operator by increasing the amount of Client’s Points on the 10th date of the month following the accounting month. Crediting of the Client’s Card Account with funds is performed simultaneously with Disposal of Points.

Cancellation of Points

3.8 The Operator shall cancel the bonus Points under the following conditions:
i) if the Client ceases participation in the Program on its own initiative;
ii) if the Client’s Card Account is closed;
iii) if the Client has outstanding liabilities to the Issuer under the Contract;
iv) if the Program is terminated by the Operator and/or the Issuer.

3.9 Under conditions specified in the clause 3.8 all available bonus Points shall be cancelled without paying any equivalent to the Client.

3.10 The Issuer shall be entitled to unilaterally and without any prior warning to the Client to use bonus Points to cover any outstanding liabilities of the Client to the Issuer.

Disposal of Points

3.11 The Program allows Clients to dispose the Points to buy goods and services using the Card. All actions related to the changes of available Client’s Points balance within the Program are performed by the Operator at the moment of the execution of the Transaction.

3.12 Prior to the execution of the Transaction the Issuer shall verify the sufficiency of the Client’s Points for the execution of the Transaction and, if the amount is insufficient, rejects the execution of the Transaction.

3.13 The available amount of Client’s Points is indicated in the Mobile App.

4. TERMINATION AND SUSPENSION OF PARTICIPATION IN PROGRAM
4.1 The Client is entitled to terminate the participation in the Program at any time upon sending notification to the Issuer; such notification shall be treated as sufficient basis for the termination of participation. The Operator shall cancel all the bonus Points of the Client and stop accruing new Points. The Client shall not be entitled to receive any equivalent of the cancelled bonus Points.

4.2 The participation of the Client in the Program shall be terminated if:
- the Client terminates the participation as specified in the clause 4.1;
- the Issuer and/or the Operator terminate the Program as specified in these Terms;
- in the event specified in the clause 4.4 of these Terms.

4.3 The Issuer and/or the Operator may unilaterally suspend or terminate the Program at any time at their own discretion as follows:
- by posting notification at the webpage of the Issuer and/or at: https://blackcat.app/;
- by posting notification in the Mobile App;
- in any other way (including by e-mail, by post or by phone) that allows the Client to receive the information and make sure that it is received from the Issuer and/or the Operator.

4.4 The Issuer shall be entitled to unilaterally suspend or terminate the Program with respect to the Clients that have outstanding liabilities to the Issuer in accordance with the Contract.

4.5 In the event of suspension or termination of the Program under conditions specified in the clause 4.4 of these Terms, the Issuer shall notify the Client by sending SMS notification at the date of suspension or termination of the Program.

4.6 If, at the moment of termination of the Program, the Client has any unused bonus Points, such bonus Points shall be cancelled in full amount. If, at the moment of the termination of the Program, the Client has any outstanding liabilities to the Issuer, the Issuer shall be entitled to unilaterally and without prior notification to the Client use bonus Points and available funds in the Client’s Card Account to cover all such outstanding liabilities.
‍5. PROGRAMS
There are multiple Programs. Applying for Services, the Client agrees to become a member of one of the Programs.
2.2% p.a. reward on the account balance
2.2% p.a. reward on the balance in Client’s Points implies the payment of Bonus Points under the following conditions:
- The minimum monthly payout is €0.10

The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last). The customer can seamlessly switch between bonus programs. In this case, the billing is carried out according to the program, which was active at 00:00 on the 1st day of the current month.
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Calculation Procedure for this Program:

‍1. The calculation of the average balance

2. The weighted average balance is calculated to verify the participant’s compliance with the conditions of the Program:
∑daynbalance at 24−00n
Where,
- Balance at 24-00 – the balance in Client’s Points gathered at 24-00 every day
- Day - every day when the Program was enabled
- n - the number of days the Program was enabled
3. Calculation of Bonus Points
∑daynbalance at 24−00 * %bonusActual amount of days in a year
Where,
- Balance at 24-00 - the balance in Client’s Points gathered at 24-00 every day.
- Day - every day when the Program was enabled.
- n - the number of days when the Program was enabled.
- The actual number of days in a year - the actual number of days in a year passed on the settlement date.
- % bonus - the percentage of the remaining points paid as Bonus Points
4% p.a. reward on the account balance
4% p.a. reward on the balance in Client’s Points implies the payment of Bonus Points under the following conditions:
- The average monthly account balance has to be €300 or more
- The minimum monthly payout is €0.10

The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last). The customer can seamlessly switch between bonus programs. In this case, the billing is carried out according to the program, which was active at 00:00 on the 1st day of the current month.

Bonus depends on the weighted average balance for the previous month. If the weighted average balance is €300 or more, a 4% bonus is applied; if the weighted average balance is less than €300, then a 2.2% bonus is applied.
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Calculation Procedure for this Program:

‍1. The calculation of the average balance

2. The weighted average balance is calculated to verify the participant’s compliance with the conditions of the Program:
∑daynbalance at 24−00n
Where,
- Balance at 24-00 – the balance in Client’s Points gathered at 24-00 every day
- Day - every day when the Program was enabled
- n - the number of days the Program was enabled
3. Calculation of Bonus Points
∑daynbalance at 24−00 * %bonusActual amount of days in a year
Where,
- Balance at 24-00 - the balance in Client’s Points gathered at 24-00 every day.
- Day - every day when the Program was enabled.
- n - the number of days when the Program was enabled.
- The actual number of days in a year - the actual number of days in a year passed on the settlement date.
- % bonus - the percentage of the remaining points paid as Bonus Points
0.1% cashback on all card purchases
‍0.1% of the balance in the Client’s Points for card purchases implies the payment of Bonus Points under the following conditions:
‍
- ATM withdrawals, card-to-card transfers, and transfers to other financial services are excluded from the cashback calculations
- The maximum monthly cashback amount is €100
- The minimum monthly payout is €0.10

The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last).

The Client can seamlessly switch between programs. In this case, the billing is carried out according to the Program, which was active at 00:00 on the 1st day of the current month.
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Calculation Procedure for this Program:
∑dayntotal purchase amount * %bonus
Where,
- The total amount of Client’s Points for card purchases for the reporting period
- Day - every day when the Program was enabled
- n - the number of days the Program was enabled
- % bonus - percentage indicated in the Program
0.5% cashback on all card purchases
‍0.5% of the balance in the Client’s Points for card purchases implies the payment of Bonus Points under the following conditions:
‍
- ATM withdrawals, card-to-card transfers, and transfers to other financial services are excluded from the cashback calculations
- The average monthly account balance has to be €300 or more
- The maximum monthly cashback amount is €100
- The minimum monthly payout is €0.10

The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last).

The Client can seamlessly switch between programs. In this case, the billing is carried out according to the Program, which was active at 00:00 on the 1st day of the current month. This program is available exclusively to a specific group of individuals as determined by the Operator. Eligible participants include customers who get onboarded via specific marketing campaigns.

Bonus depends on the weighted average balance for the previous month. If the weighted average balance is €300 or more, a 0.5% bonus is applied; if the weighted average balance is less than €300, then a 0.1% bonus is applied.
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Calculation Procedure for this Program:
∑dayntotal purchase amount * %bonus
Where,
- The total amount of Client’s Points for card purchases for the reporting period
- Day - every day when the Program was enabled
- n - the number of days the Program was enabled
- % bonus - percentage indicated in the Program
2% cashback on Amazon
‍2% cashback on Amazon purchases in Client’s Points implies the payment of Bonus Points under the following conditions:
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- The maximum monthly cashback amount is €50
- The minimum monthly payout is €0.10

The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last).

The customer can seamlessly switch between bonus programs. In this case, the billing is carried out according to the program, which was active at 00:00 on the 1st day of the current month.

No additional link to the Amazon site is needed, and it does not matter if you are a Prime member of Amazon or not in order to receive the cashback.

The cashback will not be paid for returned goods and reversed sales.
5% cashback on Google Play Market
‍5% cashback on Google Play Market purchases in Client’s Points implies the payment of Bonus Points.
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The calculation period is from the 1st day of the previous calendar month to the 1st day of the current calendar month (including the first day but not the last).

The customer can seamlessly switch between bonus programs. In this case, the billing is carried out according to the program, which was active at 00:00 on the 1st day of the current month.

To add, edit, or remove payment methods you use for Google Play purchases, go to the Payment methods screen in your Google Play app for more information about the payment options available, such as credit cards, direct carrier billing, PayPal, and Google Play credit.
3% cashback on all card purchases
‍3% of the amount of the Client’s card purchases is credited to the Client’s Points balance, subject to the following conditions:
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- ATM withdrawals, card-to-card transfers, and transfers to other financial services are excluded from the cashback calculation.
- The 3% cashback rate applies to card purchases made from the date the Client’s account is opened until the end of the following full calendar month. Starting from the first day of the second full calendar month, the 0.5% cashback program on all card purchases is automatically applied to such Client. This change applies to purchases made on and after that date and does not affect cashback accrued for preceding calculation periods.
- The maximum cashback amount is €300 per calculation period, regardless of the number of days it contains.
- The minimum payout amount is €0.10 per calculation period. If the accrued amount is below this threshold, it is not paid out.

The first calculation period starts on the date the account is opened and ends on the last day of the following full calendar month (both days included). Each subsequent calculation period is equal to one calendar month. Cashback for a calculation period is calculated and paid out once, in the calendar month following the end of that period.

The Client can seamlessly switch between programs. In this case, cashback for a calculation period is calculated under the Program that was active for the Client at 00:00 on the first day of the calendar month in which the payout for that period is made. This program is available exclusively to a specific group of individuals as determined by the Operator. Eligible participants include customers who get onboarded via specific marketing campaigns.

Calculation Procedure for this Program:
∑dayntotal purchase amount * %bonus
Where,
- The total amount of Client’s Points for card purchases for the reporting period
- Day - every day when the Program was enabled
- n - the number of days the Program was enabled
- % bonus - percentage indicated in the Program
6. CHANGE OF PROGRAM PROVISIONS
6.1 The Issuer and/or the Operator shall be entitled to unilaterally amend these Terms. Coming into effect of any amendments and supplements adopted by the Issuer and/or the Operator shall be performed in accordance with the information disclosure procedure of the Issuer. The publication of information shall be ensured by the Issuer and/or the Operator at least 30 (thirty) calendar days prior to coming into effect.

6.2 Any amendments and supplements to these Terms adopted by the Issuer and/or the Operator shall come into effect on the date stipulated in the new version of the Terms.

6.3 The Issuer can make the Terms (with amendments and supplements thereof) available to the Clients as follows:
i) by posting notification at the webpage of the Issuer and/or at: https://blackcat.app/;
ii) by posting notification in the Mobile App;
iii) in any other way (including by e-mail, by post or by phone) that allows the Client to receive the information and make sure that it is received from the Issuer.

6.4 It is deemed that the Client is notified about the published information from the moment when this information is available for Clients in accordance with the clause 6.3.

6.5 In order to ensure that the Client has access to up-to-date information and Program provisions, the Client shall personally follow the information that is being published or notified.
7. OTHER PROVISIONS
‍7.1 Acceptance of these Terms by Client shall be treated also as a consent with Client’s personal data processing performed by the Issuer and/or the Operator in relation to data provided at the account opening and Card receiving; the processing can be performed automatically or otherwise in the form of collection, recording, systematisation, keeping, storage, amendment (update, correction), extraction, utilisation, transfer (distribution, provisions, access), blocking, deleting or destroying. The Issuer and the Operator shall process clients’ personal data for the purposes of issuing and servicing of the Card and implementation of the Program during the whole period of the Contract and 10 years after the termination of the obligations of the Parties. The Client hereby consents and authorises the Issuer and the Operator to provide in full or partially the data stipulated in the clause 7.2 to each other and also to any third party with whom the Issuer has concluded confidentiality and non-disclosure agreement, also for the purposes of data processing by such third party acting upon authorisation of the Issuer.

7.2 Any disputes and controversies related to the participation in the Program shall be settled in negotiations. In the event when the parties of the agreement failed to reach the settlement within 30 (thirty) calendar days, then such disputes and controversies shall be settled in court of the jurisdiction of the respondent.

7.3 All issues that are not covered by these Terms, shall be governed by the law of the Republic of Malta and the provisions of the General Terms of Business.